KPIs for field service companies
You do not need thirty metrics. These few show where work is piling up and which customers need attention.
The short version
- Open work orders and age
- Workload by technician
- Repeat issues by site
- Hours spent
Which KPIs matter for a field service business?
Open work orders, how long they have been open, work orders by technician or team, repeat issues by site or customer, and hours spent. Together they show backlog, workload and problem accounts.
How do I track them without special software?
Export your work orders and upload them to a dashboard tool. The KPIs are simple counts and averages over that export.
How often should I review them?
Weekly for backlog and workload, monthly for trends by customer or site.
See it with your own data
Tell us what you want to report on. We will set up a walkthrough built around your own kind of data.
Request a demo